RETURN POLICY
Greetings at SKLDJBJD! We're dedicated to delivering top-notch furniture and a delightful shopping journey. Should your purchase not meet your expectations, our Return Policy is here to facilitate a hassle-free resolution. Please review the following guidelines attentively:
1. Return Eligibility
- **Time Limit:** Returns are accepted within 30 days of item receipt. Late requests won't be entertained.
- **Product State:** Items must be in their original, unused condition, complete with packaging and tags, to be returnable. Assembled or used items are non-returnable.
- **Custom Orders:** Tailor-made or special orders are not returnable. Double-check your order details before confirming.
2. Initiating a Return
- **Return Request:** Reach out to our customer service at support@SKLDJBJD.shop to initiate a return. Provide your order number, product details, and the reason for the return.
- **Confirmation:** We'll review your request within two business days and email you the return process instructions.
- **Shipping:** You're responsible for the return shipping costs. Return the item to the address specified in the confirmation email and retain your receipt for tracking.
3. Refund Procedure
- **Timeline:** Refunds are processed within seven business days after we receive and verify the item. Refunds will be credited to your original payment method.
- **Shipping Fees:** Initial shipping charges are non-refundable, and you cover the return shipping costs.
4. Exchanges
- We don't currently facilitate direct exchanges. To exchange an item, return the original and place a new order for the desired product.
5. Reaching Out
- For any queries or further support, contact our customer service at:
- **Email:** support@SKLDJBJD.shop
We appreciate your choice of SKLDJBJDand are excited to continue offering you premium furniture!